Exchange and return policy

Return and exchange policy

Warning: Each store on Oriental platform has special policies that are compatible with our general platform policy. Therefore, you must review the return and exchange policy of the store from which you will make the purchase.

Warning: Any customer on the Oriental platform has the right to cancel an order to purchase a product from the platform without any liability within 24 hours of requesting the order.


Oriental team always strives to provide the best shopping experience to our distinguished customers, as you may sometimes need to return the products you ordered, and therefore our return policy is determined ,We accept return requests and pay the amounts owed to customers by communicating with our sellers on the Oriental platform

How to return products sold on the Oriental platform:

Dear customer, if you purchased a product from the Oriental platform and you want to return it for any reason, you can contact the seller directly through messages on our platform to complete this (keeping in mind that you read the policy of the store you are purchasing from whether it makes returns or not)

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